Moving is one of the top five stressors in people’s lives. Lile North American Moving, the largest moving company in the Northwest, has built its reputation on flexibility, customer service, and reliability. It aims to help families and businesses relocate with as little stress as possible. In the summer months, Lile’s business increases at least two-fold, and often three-fold. That business boost presents the challenge of finding the right summer employees—and the right staffing agency to source them. DPI Staffing was able to help Lile realize the benefits of specialized training for its temporary staff.
The Challenge
The ChallengeLile was in need of a temporary labor force for the busy summer season that would maintain the safety, professionalism, and high standards for customer service that it has established over the last 50 years. Effectively training new employees during the time of year when experienced employees are at their busiest, however, is a major challenge for an industry with a small profit margin. Lile needed a solution that would free up their leads and managers from time-consuming training. Yet they needed a large influx of new workers with the skills needed to be productive from day one.
The Solution
DPI Staffing teamed up with Lile to create the Mover Training Program, This program gives new employees an overview of professional moving methods and skills in order to bring down their learning curve. DPI trains each new batch of temporary employees on everything from wrapping glassware to dust-sealing boxes to which way dresser drawers should face. Lile management is free to focus on the doubling of their business, and rest assured that their new employees are being consistently trained and equipped to perform the job to Lile standards. “You get the business, you have to make sure you effectively service it,” says Rich McDermid, Portland Branch Manager at Lile. “Our partnership with DPI provides a great win-win situation for both parties.”
The Benefits
Effectively training new employees on industry-specific practices saves time, of course, but also money. For Lile, outsourced summer training brings down the instances of damage and claims, and preserves their reputation for great customer service. For DPI’s employees, the Mover Training Program and its curriculum in both hard and soft skills can be a gateway to a new career.
The Mover Training Program obviously is able to translate to other moving companies, designed around their company’s specific specialty. But specialized training programs are beneficial to any industry looking to provide their temporary workers with company knowledge and actionable skills from day one.
Interested in chatting about the benefits of specialized training? Get in touch with DPI today & design a training program for your industry.
